Shipping charges (US $)
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Ship To
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Ship Via
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Shipping charge
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USA
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Priority Mail
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$5.95, free for $100 or more
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Canada, Australia
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USPS
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$48, free for $300 or more
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Fast East (e.g. Japan and other Asia Countries)
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FedEx or USPS
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$65
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All Other Countries
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FedEx or USPS
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$65
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USA:
We ship our products from Kokomo, Indiana, USA by either
U.S.Priority mail or UPS Ground, depending on the size/weight of the package,
to insure USA delivery in 1-4 days. Priority shipping is $5.95 on all orders. Orders
of $100.00 or more ship free to USA.
Canada and Australia:
Shipping to Canada and Australia from Fort Worth, Texas, by Air Post is $48 on all
orders. Deliveries are normally in 5-10 days after shipment, depending on
local security and mail services. Orders of $300.00
or more ship free to Canada and Australia.
International:
Shipping (Other than Canada and Australia) is by FedEx or USPS. The charge is
$65 flat. Deliveries are normally in 5 to 10 business days after shipment, depending on local security and mail
services.
Each country has different laws and regulations about buying products from
other countries. As a non-US customer, you are responsible for making sure
that importing a particular nutritional supplement from the United States is
allowed in your country.
At JMSVitaminsOnline.com, customer satisfaction is always our goal.
If, for any reason you are not 100% satisfied with your purchase, return
unopened items within 30 days and we will give you a full product refund.
Shipping costs will not be refunded. Opened items are, regretfully,
non-returnable, unless there is damage or a defect in which case we will
happily provide a replacement of the items you ordered. Shipping costs on all
returns back to the JMSVitamins.com warehouse or fulfillment site are
the responsibility of the customer. We recommend that packages be sent back to
us with UPS or FedEx Ground or any other carrier that can track and insure
it's packages. Make sure to email us with the tracking number so that we can
track the package for you and issue credit immediately upon arrival. Please
be sure to completely wrap your returns in the original packaging or
equivalent. No refunds or merchandise credit will be given after 30 days. *
If a shipment is refused by the recipient and returned unopened and in good
condition for a cash refund, a 20% restocking fee will be retained plus the
cost of shipping. If returned for a merchandise credit, then only the incurred
shipping expenses will be retained.
If only a part of the order is returned, we will calculate the refund or
merchandise credit as follows:
(1) If the items are sold without volume
discount, the merchandise credit will be the same as the purchase price. For
cash refund, we charge 20% restocking fee.
(2) If the items are sold in volume discount, we need to recalculate the
volume discount.
For example, the prices for item ABC are one (1) for $10, three (3) for
$21 and five (5) for $25.
If in an order, 5 of them were purchased, and later 2 of them were
returned.
The merchandise credit will be: $25 -$21 = $4
The cash refund will be: $4 *80% = $3.20
RETURN INSTRUCTIONS:
1. Email us at
for
your Return Authorization Numbers, RA#.
2. Wrap the items securely in the original packaging or the
equivalent. Be sure to affix the RA# to the outside of the package.
3. Use the carrier of your choice to return the package(s) to the
address you are instructed.
* REMINDER: BEFORE RETURNING ANY ITEM, PLEASE EMAIL FOR A RETURN
AUTHORIZATION NUMBER. MAKE SURE TO AFFIX THE RA# TO THE OUTSIDE OF THE
PACKAGE. ITEMS RETURNED OPENED OR DAMAGED, WITHOUT A RETURN AUTHORIZATION
NUMBER OR MORE THAN 15 DAYS AFTER THE RA# WAS ISSUED MAY BE REFUSED OR INCUR
ADDTIONAL 20% SERVICE FEE.